Digital Triumph: Nuvoco Wins SAP ACE Award for Excellence in Customer Experience

Nuvoco Wins Prestigious SAP ACE Award for Excellence in Customer Experience Management

Panipat: Nuvoco Vistas Corp. Ltd., India’s Trusted Building Materials Company, has been honoured with the SAP ACE Award in the ‘Disruptor – Customer Experience Management’ category, recognising its outstanding achievements in digital innovation and transformation. The award celebrates organisations that demonstrate exemplary use of SAP technologies to drive business excellence.

Nuvoco earned this prestigious recognition for its Nuvoco Customer Portal – NuvoSETU), a unified digital B2B platform that seamlessly integrates critical customer functions, including order management, quotes, payments, account statements, and loyalty programmes across its Cement, Ready-Mix Concrete (RMX), and Modern Building Materials businesses. As a single digital ecosystem, the platform enhances operational efficiency and transparency, reflecting a customer-centric culture aimed at maximizing customer delight.

NuvoSETU stood out for its scale and impact, with 95% of Nuvoco’s cement orders now being placed through the platform across 13 states, bringing over 5,300 customers onto a fully digitised order lifecycle. With 24/7 self-service ordering, real-time order tracking, automated plant assignment, integrated dashboards, and comprehensive financial visibility, the portal has significantly transformed customer experience and operational processes.

Built on SAP Commerce Cloud, S/4HANA, Sales Services Cloud, CPI, and other SAP technologies, the platform delivers seamless, scalable, and automated workflows, strengthening logistics optimisation, financial accuracy, and channel partner empowerment.

Navin Singhania, Head – Information Management, Nuvoco Vistas Corp. Ltd., said, “The Nuvoco Customer Portal has transformed the way our customers interact with the business—providing real-time visibility, simplified processes, and an enhanced digital-first experience. We are proud to be recognised by SAP for building one of the most comprehensive digital ecosystems in the building materials industry.” The award reflects Nuvoco’s commitment to reimagining customer experience, creating value for our stakeholders, and driving industry-leading digital transformation.

NuvoSETU forms a key pillar of Nuvoco’s DEN (Digital Enabled Nuvoco) agenda, supporting the company’s vision to lead the industry with scalable digital platforms, efficient operations, and superior customer experience. The platform strengthens Nuvoco’s long-term strategic roadmap by enabling future-ready business processes and sustained market competitiveness.

This year, the SAP ACE Awards received more than 230 entries, of which only 50 were shortlisted and just 23 organisations were declared winners across various categories. The ACE Awards are presented by INDUS — the SAP India User Group — and are regarded as a benchmark for digital excellence in the country.